Online Induction >> Online Induction Tutorials

Unlock a locked user account

Should a user attempt to log in with incorrect password 5 times, there account will be locked as a safety precaution.



To unlock a user account, follow the instructions below:

  1. 1. From the Dashboard, navigate to the Inducted or Not Inducted tile, depending on the users account status


2. After searching for and locating the user, click on their name to open their profile



3. Confirm the status of the users account and then click on the Action drop-down box



4. From the list that appears, click the Reset log in Attempts option



5. The user will now be able to log into their account. If issues persist, please reset their password by entering a new password on their profile and clicking Update





 
  • Create the induction types first
  • Enter in the steps you want per induction type
  • Upload or create content per step
  • Create notifications
  • Link to your portal from your website
  • Tell your users to register
 

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Meet the Support Team!

Steve Guthrie
Head Of Customer Success

Courtney Walker
Client Success Supervisor

Eliza Hardy
Client relationships and support

Bella Luhetoa
Client relationships and support

Michelle Nikolic
Client relationships and support

Melissa Guy
Client relationships and support

Lachlan Fox
VIP relationships and support

Patricia Cuozzo
Product and Onboarding Lead

Cindy Bohl
Setup Success Team

Sarah Loose
Setup Success Team

Kayce Castle
Setup Success Team

Alexis Mckellow-Reading
Setup Success Team

Laura Forbister
Trainer

Alex Watt
Trainer

Camilla Crockford
Chief Operating Officer

 
 
 
OnlineInduction.com is a global leader for induction training, online learning and contractor management with industry leading clients across every sector.
 

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